Privacy Policy

This Privacy Policy sets forth the procedures for the collection, use, storage, and protection of the personal data of users of the website
romaxgroup.com.ua (hereinafter referred to as the “Website”).

The controller of personal data is ROMAX GROUP LLC, EDRPOU code 41054911 (hereinafter referred to as “Romax Group,” “the Company,” or “we”).

By using the Site, filling out forms, registering in your personal account, or providing us with your data in any other way, you confirm that you have read this Privacy Policy and agree to its terms.

1. What Data We May Collect

When you use the Website, we may collect and process the following personal data:

first name, last name, and patronymic;
phone number;
email address;
name of the company or organization;
the user’s job title;
data provided during registration of a personal account;
information that the user voluntarily provides in forms, applications, or messages;
information about orders, inquiries, and the history of interactions with the Company;
IP address, browser type, device type, operating system, and other technical data;
data on the use of the Website, including pages viewed, time of visit, and referral source;
cookies and similar technologies.

We do not collect personal data that is not necessary for the operation of the Website, customer service, and the fulfillment of our obligations.

2. Purpose of Personal Data Processing

Personal data may be used for:

registering and operating the user’s personal account;
processing requests, inquiries, and orders;
identifying a customer or partner;
communicating with the user;
providing advice on products, prices, terms of cooperation, and delivery;
fulfilling contractual and pre-contractual obligations;
ensuring the operation of Romax Group’s B2B services;
improving the Website’s performance and the quality of service;
analyzing Website traffic and user behavior;
ensuring the security of the Website and preventing fraud;
sending informational, service, or marketing messages with the user’s consent;
compliance with the requirements of Ukrainian law.

3. Legal Basis for Data Processing

Personal data is processed in accordance with the Law of Ukraine “On the Protection of Personal Data,” the Law of Ukraine “On Electronic Commerce,” and other regulatory and legal acts of Ukraine.

The legal basis for processing personal data may be:

the user’s consent to the processing of personal data;
the need to conclude or perform a contract;
the fulfillment of obligations prescribed by law;
Romax Group’s legitimate interest, provided that the user’s rights and freedoms do not override such interest.

4. Transfer of Personal Data to Third Parties

Romax Group does not sell or transfer users’ personal data to third parties for their independent marketing purposes.

At the same time, to ensure the operation of the Website and the fulfillment of our obligations, certain data may be transferred to service providers, including:

hosting providers and IT service providers;
CRM systems and request processing services;
email and communication services;
web analytics services;
delivery services and logistics partners, if necessary to fulfill an order;
payment or banking institutions, if necessary to process payments;
other contractors who ensure the operation of the Website and provide customer service.

Such parties have access only to the data necessary to perform their respective functions.

Personal data may also be transferred to government agencies in the cases and in the manner expressly provided for by Ukrainian law.

5. Cookies

The Website may use cookies—small text files stored on the user’s device when visiting the Website.

Cookies may be used to:

ensuring the proper functioning of the Website;
authorization and operation of the personal account;
saving user settings;
analyzing website traffic;
improving the user experience on the website;
ensuring information security.

Users can independently restrict or disable the use of cookies in their browser settings. However, some features of the Website may not function properly or may be unavailable.

6. Analytics Services and Third-Party Technologies

The Site may use third-party analytics, advertising, anti-spam, mapping, video, social media, and other external services.

These services may independently use cookies, IP addresses, and other technical data in accordance with their own privacy policies.

Romax Group recommends that users review the privacy policies of the relevant third-party services.

7. Retention of Personal Data

Personal data is retained for the period necessary to achieve the purposes for which it was collected, to fulfill contractual obligations, and to comply with the requirements of Ukrainian law.

Once the need for data processing ceases, the data may be deleted, anonymized, or retained for the period established by law.

8. Protection of Personal Data

Romax Group implements organizational and technical measures to protect personal data from:

unauthorized access;
loss;
destruction;
alteration;
disclosure;
unauthorized use.

At the same time, no method of transmitting or storing information over the Internet can guarantee absolute data security.

9. User Rights

The user has the right to:

receive information about the processing of their personal data;
access their personal data;
to request the correction of inaccurate or outdated data;
to request the deletion of personal data in cases provided for by law;
to withdraw previously given consent to data processing;
object to the processing of personal data in cases provided for by law;
opt out of receiving marketing communications;
file a complaint with the competent government authorities or in court.

To exercise their rights, users may contact Romax Group using the contact information provided on the Website.

10. Marketing Communications

With the user’s consent, we may send users information about products, new releases, special offers, promotions, and other materials from Romax Group.

Users may opt out of such communications at any time by using the relevant link in the message or by contacting the Company.

11. Links to Third-Party Websites

The website may contain links to third-party resources. Romax Group does not control such websites and is not responsible for how their owners process personal data.

Before providing personal information to a third-party resource, we recommend that you review its privacy policy.

12. Data of Minors

The Romax Group website and services are primarily intended for adult users and business representatives.

We do not knowingly collect personal data from children without the consent of their parents or legal guardians. If you believe that a minor has provided us with their data without the appropriate consent, please notify us so that we may delete it.

13. Changes to the Privacy Policy

Romax Group reserves the right to periodically amend or supplement this Privacy Policy.

The current version of the Policy is always posted on this page. The new version takes effect upon its publication on the Website, unless otherwise specified directly in the text of the Policy.

14. Contact Information

For questions regarding this Privacy Policy or the processing of personal data, please contact:

ROMAX GROUP LLC
EDRPOU Code: 41054911
Website: https://romaxgroup.com.ua/
Email: info@romaxgroup.com.ua

Last updated: September 4, 2026.